Privacy & cookie policy

UNI x GLOW is the daily essentials line from the team who built U·GLOW, operated by weGLOW Ltd ("UNI x GLOW", "we", "our" or "us"). This policy covers the unixglow.com website and the services we provide through it.

Who is responsible for your data

weGLOW Ltd is responsible for the personal data processed through unixglow.com. If you have any question about this policy or your data, you can reach us through our contact page.

What we collect and when

We ask for the data we need to give you the products and services you request, for example when you place an order, create an account, contact us, or sign up for updates. This can include:

• Contact details: name, email, phone, and shipping and billing address
• Account details: username, password and a unique user ID
• Order history and, where you give it, apparel size preferences
• Payment information, processed securely by our payment providers
• Your marketing and cookie preferences
• Technical data collected automatically from your device or browser, such as IP address, cookie identifiers, device and browser type. See the Cookies section below.

Children

We do not allow anyone under the legal age in their country to register on our site, and we comply with local law on this.

Why and how we use your data

To provide the site and the services you ask for. We use your details to process orders, arrange delivery, and help you when you contact us.

To send you updates, when you ask for them. With your consent we send occasional notes about new pieces and releases. If you have ordered from us, we may send you similar updates where the law allows. You can opt out at any time.

To run and improve our business. We use your data for accounting, to diagnose problems, and to make the site work better.

To protect our rights and yours. We may use data to prevent fraud and misuse, and to comply with the law.

For research and analysis. We look at how the site is used, in aggregate, to organise and present the range better.

Legal grounds

When you buy from us, we process your data to fulfil our contract with you. We also rely on our legitimate interests as a business, on your consent where we ask for it, and on our need to comply with legal obligations.

How we share your data

We do not sell your personal data. We share it only with:

• Service providers who work on our behalf, such as payment processors, delivery partners, hosting, email and analytics providers, under agreements that require them to protect your data
• Authorities or third parties where needed to comply with the law, enforce our terms, defend against claims, or prevent fraud
• A buyer or successor, if we ever sell or transfer part of our business
• Anyone else you have asked us to share it with

How we protect your data

We use technical and organisational measures, including encryption and authentication, to keep your data safe.

International transfers

Your data may be stored and processed in Hong Kong and in other countries where we or our service providers operate. Where we transfer your data across borders, we protect it as described in this policy and in line with applicable law.

How long we keep it

We keep your data for as long as needed for the purposes in this policy, generally for as long as you keep your account. Order data is held longer to meet legal obligations such as tax and warranty.

Your rights

Subject to applicable law, you can ask to access your data, receive a copy of it, correct it, or delete or restrict it. Where we rely on your consent, you can withdraw it at any time. To exercise any of these rights, contact us through our contact page.

Opting out of marketing

You can opt out of marketing at any time by using the unsubscribe link in any message, by changing your account preferences, or by contacting us.

Cookies and pixel tags

We use cookies and similar technologies to run the site, remember your choices, keep your cart and checkout working, and understand how the site is used so we can improve it. There are three broad kinds:

• Functional. Required for the site to work, so they are always on. They keep you signed in, make the cart and checkout possible, and help with security.
• Performance. Help us understand usage and speed up the site. Turning these off can make recommendations less relevant.
• Social and advertising. Let you connect with social networks and help tailor advertising. Turning these off may mean less relevant ads.

You can change your choices in your browser settings at any time. If you turn off cookies, some parts of the site may not work properly.

Third-party sites and services

Our site may link to or connect with other services. Those services have their own privacy policies, which we encourage you to read. We are not responsible for the content or privacy practices of sites we do not control.

Changes to this policy

Law and our practices change over time. If we update this policy we will post the changes here, and where the change is significant we will give you notice or, where required, ask for your consent.

Questions about your data? Contact us.