Support
Returns & exchanges
Not right for you? You have 30 days from delivery to return or exchange. Here is exactly how it works.
Returns
You can return eligible pieces within 30 days of delivery for a full refund as store credit at unixglow.com. Credit lands in your account once the return arrives and passes a quick check.
Condition
- Unworn and unwashed, with all tags attached and any hygiene liner in place
- In its original packaging
- For underwear, please try pieces on over your own underwear
Anything that comes back worn, washed or without tags cannot be refunded. We will send it back to you, and the return postage is on you.
What cannot be returned
Sale and discounted pieces are final and cannot be returned or exchanged. For hygiene reasons, opened underwear that has been worn is not returnable.
Shipping
You cover the cost of return shipping, unless the piece arrived faulty or we sent the wrong item, in which case it is on us. We recommend a tracked service: we cannot take responsibility for returns lost in transit. Online orders cannot be returned to a physical stockist.
Exchanges
Need a different size or colour? Exchanges are open for 30 days from delivery, on the same conditions as returns. Your return needs to reach us inside that window for the exchange to go through.
- Exchanges are for a different size or colour of the same piece, not a different product
- You cover return shipping, plus a delivery fee for the new piece based on your destination
- Sale and discounted pieces cannot be exchanged
How long it takes
Start your return or exchange by contacting us. We reply within 1 to 3 business days with the returns address and next steps. Once your return is checked, store credit appears in your account within 7 to 10 business days.
To start, contact us with your order number and what you would like to do.
Still need a hand?
Tell us your order number and what you need. A real person reads every message.