Warranty

What the warranty covers

For one year from the purchase date we cover manufacturing and material faults: failed stitching or bonding, fabric that fails in normal use, and defects that are ours, not the result of wear. The warranty applies to the original owner and to pieces bought directly from unixglow.com.

What it does not cover

• Normal, reasonable wear and tear over the life of the garment
• Damage from misuse, accidents, sharp objects, rips, tears or improper storage
• Damage from washing or care outside the instructions on the label
• Alterations or repairs made by anyone other than us
• Pieces bought second-hand or resold, which carry no warranty
• Claims without proof of purchase

How to make a claim

Get in touch within one month of noticing the fault. Send us your order number, a short description of what happened, and a few clear photos of the issue. For pieces bought from a stockist, contact the stockist with your proof of purchase.

What happens next

If the claim is covered, we will repair the piece, replace it, or issue store credit, at our discretion. There is no charge for the repair or replacement itself. Where a fault is confirmed as ours, we cover return shipping too. We aim to sort every claim within a reasonable time, and we may decline a claim that falls outside this policy.

Scope

This warranty applies to purchases made on unixglow.com. Seasonal sale and final-clearance pieces are sold as-is and are not covered.

Ready to start a claim? Contact us and we will take it from there.